Privacy Policy
Last updated November 27, 2024
This privacy policy provides information relating to how we collect, use, and share your personal and medical information at Canton Family Health, as well as the rights you have in relation to this data. This policy applies to your use of any Communication Services. This policy describes our privacy practices and procedures that relate to your personal information.
In this Privacy Policy, “Canton Family Health”, “CFH”, “we”, “our”, and “us” mean Canton Family Health, LLC.
Additionally, “Communication Services”, “Services, and “CS” refers to any of the following: phone calls with us [+1 (734) 365-6804], facsimiles sent to us [(734) 365-6804], text messaging with us [+1 (734) 365-6804], emails between you and us [secure@cantonfamilyhealth.com], any activity on the Patient Portal [https://24595.portal.athenahealth.com], and any information submitted through this website [https://www.cantonfamilyhealth.com].
In this Privacy Policy, “you” and “your” refers to any person who accesses and uses any of the Communication Services listed above. For information regarding how we handle information obtained in-person, there is a separate policy that can be obtained from the clinical staff that outlines these policies.
In this Privacy Policy, “PHI” refers to protected health information, typically protected by the Health Insurance Portability and Accountability Act of 1996.
Your Consent
Please take time to review this policy before using any of our Communication Services. By using any of the Services, including text messaging, you are consenting to the collection, use and disclosure of your information as set forth in this policy. If you do not wish or agree to be bound by this policy, you may not use any of the Communication Services. We will never share, trade, or otherwise sell your SMS consent to third parties under any circumstances.
Geographical Limitations
We are located in the State of Michigan in the United States of America. The CS are intended for use by persons located within the United States. We make no claims that any of the Services or their use is accessible or appropriate outside of the United States. If you access or use any Communication Services from outside the U.S., you do so on your own initiative and assume responsibility for compliance with local and international laws.
Protected Information We Collect
Correspondence via any of the Communication Services can be used to collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular patient.
We collect Protected Information related to you:
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When you use our Services, we may collect personal information such as legal alias, preferred name, legal sex, gender, date of birth, age, preferred pronouns, address, phone numbers, email address, marital status, billing preferences, and payment information.
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When you use our Services, we may collect health information, such as medical history, current medical condition, family medical history, physical or mental disability, allergies, diagnoses, medical results, medications, procedures, and pharmacy information.
How We Use Your Protected Information
We may use PHI we collect for the following purposes:
To Provide Health Services. We may use your PHI to establish and maintain your patient profile. We may disclose your PHI to doctors, nurses, and others who provide health care to you.
To Communicate with You. We may use any collected PHI to communicate with you regarding your appointments and health conditions. We may connect with you to deliver customer service, including sending information for cost-saving programs.
Internal Operations. We may use your Protected Health Information to maintain accounts and records.
Obtaining Payment. We may disclose your PHI in order to collect payment for your health care, such as from your insurance company.
Please note that we may use information that does not specifically identify you or your device(s) without restriction.
How We Share Your Protected Health Information
Government. We will only share your protected health information (PHI) with third parties within the scope of applicable law, and with the appropriate consent. Please note that we may be obliged to share some information due to mandatory legal regulations (disclosure to external bodies such as government agencies in the United States or to law enforcement officers, courts, or government agencies). For example, we may be required to report abuse, neglect, and certain physical injuries. We may disclose PHI of military officers or veterans in certain situations to correctional facilities, to government benefit programs, and for national security reasons.
Public Health. We may be required to report your PHI to government agencies to prevent or control disease or injury. We also may have to report work-related illnesses and injuries to your employer so that your workplace may be monitored for safety.
Health Oversight. We may be disclose your PHI to government agencies so that they can monitor or license health care providers such as doctors or nurses.
Activities related to death. We may be required to disclose your PHI to coroners, medical examiners, and funeral directors so that they can carry out duties related to your death, such as determining the cause of death or preparing your body for burial. We may also disclose your information to those involved with locating, storing, or transplanting donor organs or tissue.
For fundraising purposes. We may use certain information (such as demographics, dates of services, department of service, treating physicians, and outcomes) to send fundraising communications to you. However, you may opt out of receiving such communications to you by contacting our clinic. Your decision to opt-out will have no impact on your treatment.
Sales of Information. Canton Family Health does not sell your Protected Health Information, or any other personal information.
Minors Under 16 Years of Age
We do not collect information from children. Persons under the age of 16 are not permitted to submit any Protected Health Information to us without consent from their legal guardian. We encourage parents and guardians to actively participate in the online activities and interests of minors in their care.
Your Rights Regarding Your Protected Health Information
You have the following rights related to your Protected Health Information:
To inspect and request a copy of your PHI. You may look at and obtain a copy of your PHI in most cases. You may not view or copy psychotherapy notes, information collected for use in a legal or government action, and information which you cannot access by law. If we use or maintain the requested information electronically, you may request that information in electronic format.
To request that we correct your PHI. If you think that there is a mistake or a gap in our file of your health information, you may ask us in writing to correct the file. We may deny your request if we find that the file is correct and complete, not created by use, or not allowed to be disclosed. If we deny your request, we will explain our reasons for the denial and your rights to have the request, denial, and your written response added to your file. If we approve your request, we will change the file, report that change to you, and tell others that need to know about the change in your file.
To request a restriction on the use or disclosure of your PHI. You may ask us to limit how we use or disclose your information, but we generally do not have to agree to your request. An exception is that we must agree to a request not to send PHI to a health plan for purposes of payment or health care operations if you have paid in full for the related product or service. If we agree to all or part of your request, we will put our agreement in writing and obey it except in emergency situations. We cannot limit uses or disclosures that are required by law.
To request confidential communication methods. You may ask that we contact you at a certain address or in a certain way. We must agree to your request as long as it is reasonably easy for us to do so.
To find out what disclosures have been made. You may get a list describing when, to whom, why, and what of your PHI has been disclosed in the past 2 years. We must respond to your request within 60 days of receiving it. We will only charge you for the list if you request more than one list per year. The list will not include disclosures made to you or for purposes of treatment, payments, health care operations if we do not use electronic health records, our patient directory, national security, law enforcement, and certain health oversight activities.
To receive notice if your records have been breached. Canton Family Health will notify you if there has been an acquisition, access, use or disclosure of your PHI in a manner not allowed under the law and which we are required by law to report to you. We will review any suspected breach to determine the appropriate response under the circumstances.
Your Security Practices
We highly recommend that you take steps to protect your own Protected Information against unauthorized disclosure or use.
Minors Under 16 Years of Age
We do not collect information from children. Persons under the age of 16 are not permitted to submit any Protected Health Information to us without consent from their legal guardian. We encourage parents and guardians to actively participate in the online activities and interests of minors in their care.
Changes to Our Privacy Policy
We may revise this policy from time to time and without prior notice to you. Except as otherwise noted in this policy, such changes may apply to any PHI we already hold about your or PHI collected after this policy is modified. Changes will be posted on this page and are effective as of the “Last Modified” date at the top of this policy. Please visit this page regularly so that you are aware of our latest updates. Continuing to access or use the sites or Services after any changes become effective indicates your acceptance of the revised policy.
How to Complain about Our Privacy Practices
If you think we may have violated your privacy rights, or if you disagree with a decision we made about your Privacy Practice, you can mail a complaint to our office, Canton Family Health, 6300 N Haggerty Rd, Suite 220, Canton, MI, 48187. You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services by writing to 200 Independence Avenue, S.W., Washington, D.C., 20201 or by calling 1-877-696-6775.
We will take no action against you if you make a complaint to either or both entities.
Questions
If you have any questions about this Notice or about our privacy practices, please contact our office at 1-734-365-6804.